Digital Strategy 2011

This is a guest post by Tim Aldiss from his blog: aldissandmore.com ————————————————————————- The start of a new year heralds a series of articles about predictions for digital trends 1, 2, 3 for the year ahead, but instead I thought I would summarise where I believe we are after the year gone by. It’s all too easy to start by thinking by platform. For example the last 5 years at least has always been heralded as the year of mobile, and it certainly looks like this year will be the year of the tablet, but it is of course important to think platform-agnostically! It’s also easy to start by thinking about channel. Has online stolen more budget from offline, has paid media spend been nibbled away by social media investment, etc, but again here it is important to think across channels, on & offline and ‘through the line’. I believe that the most obvious trend for 2010 has been the shift towards thinking about the end results – the outcome & the user experience – and how greater understanding of this can help not only all of your marketing activity but also your business as a whole. Every business gets to a stage where it realises how important expenditure on research is. That level of awareness is added to by a mix of worry that the research may in some way not be accurate or relevant depending on the methods used. Well it is now more possible than ever to research end users, and in almost real time, to get low cost information that is ready to use. Take a look at the success metrics around Direct Line Insurance’s ‘ideas lab‘ as an example . For me this shift to the focus on the user experience is a revelation as it also reflects my decision to move out of a direct role in marketing and back into web development where, working with Cubeworks, I now have a great opportunity to align my 10 years experience in SEO with Cubeworks core strength in User Experience Design. For years Search Engine Optimisation has been the mother of channel-based strategies. It’s always been proven as the most cost effective path to new and returning customers. To an extent it still is, but the problem with search is that it is still dominated by Google, and by an algorithm that has for a long time been showing...

Say hello to Google Wave

Google Wave is a new tool for communication and collaboration on the web, coming later this year. Interesting… I mean the timing is interesting… I’m sure any tool launched by Google in the web 2.0 era will be awesome (with this much fanfare > there are 1990 linked Google news articles to the original Reuters article on Wave in Google news as I write this morning) but it’s the fact that its’ launch is almost exactly timed as a response to Bing. Now Wave isn’t Bing (and Bing Is Not Google!). Both are useful if not game changing – Microsoft finally appearing to have brought some brains in to create a new spin on search which will almost inevitably bring back market share. But as the social media/knowledge sharing, enterprise geek I am, Wave’s integration of all the typical communicatiosn tools we use into one platform looks really good. One question: why are all the presenters on the clip Prject Managers?! PS Wow – just seen the demo of multiple users working on the same doc at the same time, with real time doc updates –...

GoCompare ranking penalty (again!)

Isn’t it great when the authorities in your field pick up on something that used to be such a hot topic within a much smaller community. I remember the last time round (must have only been a year and a half ago) when GoCompare incurred their last ranking penalty that it was only really picked up by the SEO community. This time round it was Econsultancy that broke the news which inspired Hitwise to release free data (wow) backing the story up! The great thing about stories like this in the SEO community is that it defines boundaries. We all know how crappy Google has been at imposing it’s own ethical policies and that SEO is all about testing and pushing limits (not on client sites of course!) but it’s always a good thing to see just how far you can go before you get noticed. What’s so funny about the story this time round is that GoCompare are going to suffer much worse than their 6 month drop first time round. This time their media spend is going to have to be enormous to counter their lack in visibility on brand terms. Hell I might even have a bid myself! Thanks again to Google’s relaxation in trademark bidding policies every man and his dog can bid on GoCompare’s brand terms and get away with it, making competition all the more expensive. You’ve got to love them – Google and GoCompare too! Here’s a lovely graph for the wall courtesy of...